FundedNext contact us in India: Seamless Trading Support and Accountability Measures
FundedNext is a prop trading firm established in 2022, offering traders the opportunity to access significant capital for trading financial markets. Our headquarters are located in the United Arab Emirates, and we serve traders from over 195 countries worldwide, including a growing number of traders from India.
FundedNext Contact Us
At FundedNext, we prioritize maintaining open and transparent communication channels with our clients, partners, and all stakeholders. This commitment to accessibility and responsiveness is rooted in our core values of providing exceptional service and fostering long-lasting relationships built on trust and mutual understanding.
Contact Methods
We offer various methods to get in touch with us, catering to your convenience and preferences:
Email Support
Our dedicated support email, [email protected] , is actively monitored by our knowledgeable team. Whether you have inquiries, require assistance, or wish to provide feedback, this channel ensures a prompt and comprehensive response. We strive to respond to all inquiries within 24 hours, ensuring timely resolution of your concerns.
Email Support Guidelines:
- Clearly state the nature of your inquiry or issue in the subject line.
- Provide detailed information, including any relevant account details or order numbers.
- Attach any supporting documents or screenshots that may assist in resolving your query.
- Our team will acknowledge receipt of your email and provide a reference number for easy tracking.
Telephone
In certain cases, direct verbal communication may be preferable. Our team is reachable via our landline number: +35725255160. Please refer to our business hours for optimal availability. Our telephone support agents are well-versed in our products and services, ensuring that your queries are addressed with the utmost professionalism and expertise.
Telephone Support Tips:
- Have your account details or order information readily available.
- Clearly explain the reason for your call to our agent.
- Be prepared to provide additional information or documentation if requested.
- Take note of the reference number provided by our agent for future correspondence.
Live Chat
For immediate support, our website features a live chat option, allowing you to connect with our representatives in real-time. This service is available during our business hours, facilitating swift resolutions to your queries. Our live chat agents are highly trained and equipped to handle a wide range of inquiries, from technical issues to account-related matters.
Live Chat Best Practices:
- Ensure you are logged into your FundedNext account for faster assistance.
- Provide clear and concise details about your issue or query.
- Be prepared to share additional information or documentation if requested by our agent.
- If the issue requires further investigation, our agent will provide you with a reference number for follow-up.
Business Hours
We understand that trading is a dynamic and time-sensitive endeavor. To accommodate the diverse schedules of our global clientele, our support services are available 24 hours a day, 7 days a week, via email or live chat. Our dedicated teams are always on standby, ensuring that you receive the assistance you need, whenever you need it.
| Contact Method | Availability |
| Email Support | 24/7 |
| Live Chat | 24/7 |
| Telephone | Business Hours (See Below) |
Business Hours for Telephone Support:
- Monday to Friday: 8 AM to 6 PM (GMT+3)
- Weekends and Holidays: Closed
Office Locations
While our operations span numerous regions, our primary office locations are as follows:
- United Arab Emirates: Office no. 7, AI Robotics HUB, C1 Building, AFZ, Ajman, UAE
- Cyprus: Pittalou 26, Laiki Leukothea, 3118, Agia Flakseos, Limassol, Cyprus
Visit Our Offices
We welcome our clients and partners to visit our office locations for in-person consultations or meetings. To ensure a smooth and productive visit, we kindly request that you schedule an appointment in advance. This will allow us to allocate the appropriate resources and personnel to address your specific needs effectively.
To schedule an appointment, please contact our team via email or telephone, providing the following information:
- Preferred date and time for the visit
- Number of attendees
- Purpose of the visit (e.g., consultation, meeting, training, etc.)
- Any specific requirements or accommodations needed
Our team will promptly confirm the availability and provide you with all the necessary details, including directions, parking information, and any additional instructions to ensure a seamless experience.
Complaint Resolution Process
At FundedNext, we take all complaints and reports of potential misconduct with utmost seriousness. Our robust complaint resolution process ensures a transparent and accountable approach:
1. Submit a detailed report via email to [email protected] or initiate a live chat session.
2. Our team will acknowledge receipt and initiate an investigation promptly.
3. Within 30 days, we strive to provide a comprehensive resolution, communicated in writing.
4. If the issue remains unresolved after this period, you reserve the right to terminate our agreement.
Escalation Procedure
In the event that you are not satisfied with the resolution provided by our initial support team, you can escalate your complaint to higher authorities within FundedNext. Our escalation procedure ensures that your concerns are reviewed by senior management and subject matter experts, who will conduct a thorough investigation and provide a final decision.
To initiate the escalation process, please follow these steps:
1. Contact our support team and request an escalation, clearly stating the reasons for your dissatisfaction with the initial resolution.
2. Our team will acknowledge your request and provide you with an escalation reference number.
3. Your complaint will be reviewed by our dedicated escalation team, which includes representatives from relevant departments, such as compliance, legal, and risk management.
4. Within 14 days, you will receive a comprehensive response outlining the findings and final decision regarding your complaint.
Complaint Handling Principles
Our complaint resolution process is guided by the following principles:
- Fairness: We approach each complaint with impartiality, objectivity, and a commitment to fair treatment for all parties involved.
- Confidentiality: All complaints are treated with the utmost confidentiality, and any personal or sensitive information is handled in strict accordance with our privacy policies.
- Timeliness: We recognize the importance of prompt resolution and strive to address complaints within the shortest possible timeframe, without compromising on thoroughness.
- Transparency: Throughout the process, we maintain open communication, providing regular updates and ensuring that you are fully informed of the progress and outcome of your complaint.
- Continuous Improvement: We view each complaint as an opportunity to identify areas for improvement and implement necessary changes to enhance our processes and services.
Commitment to Excellence
We are unwavering in our commitment to delivering exceptional service and fostering lasting relationships with our valued clients and partners. Our dedicated team is prepared to address your concerns, provide guidance, and ensure a seamless experience throughout your journey with FundedNext.
Customer Reviews FundedNext
“One of the best!
Price Models for challenges are the best in the market. And to be fair, even if the price point is low-cost, it does not compromize on its services. This is definitely the bang for the buck prop-firm out there. Payout is fast, took less than 24h as promised from request to my bank account. Support is quick to respond and is very professional. You can never go wrong choosing this prop firm.”
“Excellent Support Team
I had a few questions about my FundedNext account and Ben Clark from the support team was assigned to me. He was super quick in getting me the answers I needed and was also patient enough to take the time to understand my questions in detail. The support team is what makes a great prop firm and they are lucky to have Ben!”
“I have no word to describe,but this profirm completely change my life,i have used other proform as well, but, this one is more reliable and easy to understand the platform also very professional looking, clean. I will definitely recommend to anyone, check them out.
thnks.”
Stay Connected
To stay updated with the latest news, announcements, and industry insights from FundedNext, we invite you to follow us on our social media platforms:
- Facebook: https://www.facebook.com/fundednext/
- Twitter: @FundedNext
- Instagram: @FundedNextOfficial
- LinkedIn: FundedNext
By engaging with our vibrant online community, you can participate in discussions, ask questions, and connect with fellow traders who share your passion for financial markets. Additionally, our social media channels serve as platforms for exclusive updates, live Q&A sessions, and valuable educational content from industry experts.
FAQ Section:
How do I request a withdrawal of my funded account balance?
At FundedNext, we understand the importance of prompt payouts. To request a withdrawal, you can submit a request through your account dashboard or contact our support team via email or live chat. Our team will guide you through the process and ensure a seamless withdrawal experience.
My account seems to have been compromised. What should I do?
If you suspect any unauthorized access or suspicious activity in your FundedNext account, please contact our support team immediately. We have robust security measures in place, but your prompt action is crucial to safeguarding your account. Our team will take the necessary steps to investigate the issue and assist you in securing your account.
I'm having trouble with a specific feature or functionality on the platform. Where can I find assistance?
At FundedNext, we understand that navigating trading platforms can sometimes be challenging. Our comprehensive knowledge base and video tutorials are available to help you get acquainted with our platform’s features and functionalities. If you still require assistance, our support team is just a click away through email, live chat, or telephone, ready to provide personalized guidance and troubleshoot any issues you may encounter.
